Privacy Policy

Welcome to the Pinnacle Buyers Agents website (“Website”). This Privacy Policy outlines the types of information we collect from visitors to our Website, how we use and protect that information, and the choices you have regarding your personal data. We are committed to complying with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

  1. Collection of Personal Information

1.1 Personal Information We may collect personal information (“Personal Information”) that you voluntarily provide to us when you interact with our Website. This may include, but is not limited to, your name, email address, phone number, and any other information you choose to provide.

1.2 Sensitive Information We do not collect sensitive information (such as health information or racial or ethnic origin) unless it is necessary and you have provided explicit consent or it is required or authorized by law.

1.3 Collection Methods We collect Personal Information directly from you through our Website or when you communicate with us via email, phone, or other means. We may also collect information from third-party sources, but only where it is lawful and with your consent or as otherwise permitted by law.

  1. Use and Disclosure of Personal Information

2.1 Use of Personal Information We use Personal Information for the primary purpose for which it was collected, including but not limited to:

  • Responding to your inquiries and providing the requested information or services.
  • Communicating with you regarding our services, promotions, updates, and other information related to our business that may be of interest to you.
  • Improving our Website, customer service, and overall user experience.
  • Fulfilling our contractual obligations with you if you engage our services.

2.2 Disclosure of Personal Information We may disclose Personal Information to third parties in limited circumstances, including:

  • Service providers and contractors who assist us in operating our business, providing services to you, or managing our Website. These third parties are required to protect the confidentiality and security of your Personal Information and are prohibited from using it for any other purpose.
  • As required or authorized by law, such as in response to a court order or government request, or to prevent or address illegal activities, fraud, or threats to our property or safety or that of others. In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of the transaction, subject to the acquirer assuming the same obligations regarding your Personal Information.

2.3 Direct Marketing We may use your Personal Information to send you direct marketing communications about our products, services, or promotions. You have the right to opt-out of receiving such communications at any time. We will provide you with an easy-to-use mechanism to opt-out in each marketing communication.

  1. Data Security and Storage

3.1 Data Security We take reasonable steps to protect your Personal Information from unauthorized access, misuse, interference, loss, or unauthorized disclosure. We use a combination of physical, technical, and administrative measures to safeguard your data. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

3.2 Data Storage and Retention We store and retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, as required by law, or as reasonably necessary for our business operations. When your Personal Information is no longer required, we will take reasonable steps to securely delete or de-identify it.

  1. Access and Correction

4.1 Access to Personal Information You have the right to request access to the Personal Information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. To request access or corrections, please contact us using the details provided in Section 7.

4.2 Identity Verification To protect your privacy and the security of your Personal Information, we may require you to provide sufficient identification before granting access to your information.

  1. Cookies and Tracking Technologies

Our Website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can adjust your browser settings to refuse cookies or provide alerts when cookies are being sent. However, please note that certain features of the Website may not function properly without cookies. For more information on our use of cookies, please refer to our Cookie Policy.

  1. Links to Third-Party Websites

Our Website may contain links to third-party websites that are not controlled or operated by us. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you would like to exercise your rights regarding your Personal Information, please contact us at:

Pinnacle Buyers Agents

Level 38, 71 Eagle Street, Brisbane QLD 4000, Australia

+61 452 528 880

We will respond to your inquiries or complaints as soon as reasonably practicable and in accordance with applicable privacy laws.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our Website. We encourage you to review this Privacy Policy periodically for any changes.

By continuing to use our Website after any changes to this Privacy Policy, you acknowledge and agree to the updated terms.